![]() With hundreds of emails coming in each day, it's inevitable we will overlook one here and there - even if it's internal, and from the boss. A text can be incredibly useful to notify someone about an urgent communication that you've sent them - and also a quick way to receive a response. Texting with clients and colleagues is a fast and efficient way to escalate an urgent matter. Sometimes you have to explain a situation in depth, whether it's an email or a voicemail, but the person you're trying to reach is not in front of a computer or can't pick up the phone and listen to a message (in a meeting, perhaps). Giving your VIP client contacts - the ones with the killer accounts - access to text support through your business phone number (aka ability to reach you anywhere at anytime) is a sure way to keep them happy and coming back for your products or services. Providing great customer service is essential for keeping clients happy, but sometimes phone and email communications just won't cut it. Here are some uses of two-way business texting that can be highly impactful, while also not encroaching as much on your work life balance as handing out your personal cell number might. How often do business owners find themselves texting back and forth with their clients and employees? It's so informal, right? With 90 percent of people reading a text message within the first 3 minutes, according to MobileSQUARED, it's the fastest and most effective way to get in touch! You maintain a professional image and separate work/life identities via your dedicated business line, while also evading the extra cost and hassle of having to manage two devices. Luckily with technologies like virtual PBX services, you can give out a "" target="_blank">business phone number and have both your business calls and texts instantly routed to your existing cell phone. It's often a bit awkward having to give out your personal cell phone number so that clients can send you text messages about business matters. You’ll be multi-tasking like a champ in just a matter of minutes. ![]() So if you are looking for a way to focus more critical business processes and less on making sure you’re getting all of your phone messages, perhaps it’s time to give the cloud a try. A cloud-based phone system will provide you with essential communications tools that will be updated and maintained by a third-party host. The best part is that you can get access to all of these features without having to maintain any on-premises equipment. And for calls that require immediate action, you can route them to anyone on your staff, in any location you choose.Īnother great feature of small business phone systems is the ability to customize outbound messages on the fly so you can stay in touch with important contacts as you move from the board room to the taxi to the airport. Using a cloud-based phone service, incoming voicemails and faxes can be transcribed to email so you can read your message right over your mobile device or laptop. Contact us today to learn more about customizing your voicemail with our virtual phone system. Staying ahead of the competition means your business must have organized systems in place to serve a customer from initial contact through providing the solution to the client’s needs, the way the client wants it and most importantly when the client wants it. Helping customers’ access information instantly and efficiently through a professional voicemail system, helps ensure that your company can meet their needs, expeditiously and professionally. Small businesses cannot afford to waste time or resources on inefficient communication. The old cliché "time is money" plays an important role in investing in a professional voicemail system. Having your business information readily available will save time and money. Eliminate the need to repeat information when it can be automated. These could be details about the hours you’re out of the office or how to reach the appropriate employee to assist the caller. You can organize your message to share information about your company's products, direct callers to the appropriate department, or even provide directions to your location. A unique professional greeting helps your company appear personable and knowledgeable. There are a number of options for customizing your business voicemail greeting. ![]()
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