![]() ![]() ![]() ![]() Many devices throttle app activity when running on battery Keep your phone connected to the WiFi (not 4G or hotspot).Upload your photos in batches of up to 500-1000 images.In order to maximise the upload speed please ensure you are following these guidelines: If you feel that some photos are not progressing after 24 hours, please tap on the "Retry" bar You can now see which photos/videos are pending and which are currently being uploaded.Tap on "View account" underneath your name.The app will show you the pending uploads.Tap on the "A" icon in the top left corner of your Aura app.How to check the upload status ( Google Photos uploads excluded) Apple will therefore first download the photos or videos to your device and then send them to our Aura server.) If you select “Optimize iPhone Storage” in your iCloud Photos, it can further slow down the upload since the full-quality photos or videos are not stored on your phone but on the iCloud server. (*Apple throttles iCloud downloads in certain situations to preserve Apple device’s battery life. Whether or not the phone is connected to power (= some devices slow down upload activity to protect the battery).The number of apps that are running on the device at the same time (in ‘competition’).Whether the Aura app is open or running in the background.Number and size of uploaded photos or videos (videos take longer!).Photo / Video location (Google Photos offers fastest uploads, iCloud is slowest*).This can take hours or even days and depends on the following variables: It is normal that your selected photos and videos won’t immediately show up on your frame since they first need to upload to our secure cloud server. Ģ) My photos or videos don’t upload / take too long to upload You are trying to upload an entire album or videos via Aura's web uploader ( ) which is not possible as explained in this FAQ.iOS devices: You have limited the Aura app's photo access permissions so it is unable to see all your photos.The photos are not compatible with the Aura app (we support jpeg, jp2, tiff, gif, png, bmp, heic file format). If the Aura app doesn't show or doesn't allow you to select some of your smart device's videos, photos or albums, this is usually due to one of the following reasons: Before going through the next steps, we recommend you read our general explanation and best practice article first.ġ) My phone doesn’t show / allow me to select certain photos or videos Since this occasionally causes some confusion, we have created this article to answer the most common questions that our Customer Care team receives. Finally, there may be other people that you invited to the frame who can edit or influence the uploads. iCloud or Google Photos), Aura’s own cloud servers, internal quality filters and the frame itself. However, although the photo or video upload process appears simplistic, it is actually based on a very complex chain of events, involving your home WiFi, Aura App, smart device, file storage platform (e.g. We carefully designed the upload experience to make it as straightforward as possible. Using the Aura app, you can upload videos, photos and entire albums to your frame. ![]()
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